FAQ

For the most efficient response visit our contact us page.

When an order is received after 5pm, on a weekend or bank holiday the order is processed the next working day. This has a knock on effect on your leadtime.

When items go out of stock assets may remain on the website. If you have ordered an item which is out of stock we shall make you aware at the first possible chance and process a refund or let you know the back in stock date.

We may advertise items with a pre-order date to allow you to reserve stock. The date advertised may be subject to change and is the most accurate date at the point of publication.

All advertised lead times are estimated. Based on our experience the lead time advertised is our average lead time. Current lead times are 10-14 days.

We do not offer an assembly service. Check each individual product page to see if assembly is required.

Paypal, VISA, Mastercard.

No. Payments are only taken through the website.

Your invoice is sent as an attachment to your order by email. You can also find it and print it in your invoice from your account under my orders.

All the data of your order and your payment are sent in encrypted form by SSL protocol, from your computer to the electronic payment terminal of our banking partner.

No payment method is registered on the site.

All advertised lead times are estimated. Based on our experience the lead time advertised is our average lead time. Current lead times are 10-14 days.

If your item is being delivered by our 2 man carrier your order will be booked over the phone. Failure to answer the call may cause delays.

Deliveries are curbside only, any additional help offered by the driver is down to their discretion.

We cannot immediately provide a delivery date when the order is placed, ensure you follow the lead time and await contact.

Some hard to reach places require an extended lead time for more info please view the Terms and conditions.

No. We deliver to the Uk mainland only. An option for customers is for us to deliver to a stock forwarder who would then deliver on your behalf. Call for more info.

For all orders, we offer a 14-day money-back guarantee to start from the day you receive the goods.

When returning an item the customer must package the item in the original packaging.

Refunds are processed after the returned goods are received and inspected.

If an item is damaged or the customer wants to return an item we shall request an image to see the condition of the items. And to ensure the item is correctly packaged.

You must provide valid proof of purchase which is within date and images of the issue you are claiming against. Contact us through the contact us page.

If you want your furniture to more than exceed the advertised warranty we recommend you store or cover your items in the winter months.

No. Our goods are available online only.

No. We are unable to service these requests.

Contact us straight away to resolve